Report a Marketplace Dispute or Issue
We maintain a zero-tolerance policy for fraud, underweight bags, and poor quality listings. Submit your report below to notify our compliance team.
RiceConnect strictly enforces exact bag fills: 50kg, 25kg, and 10kg.
Sellers found listing underweight bags are issued a warning on first infraction, and face permanent account suspension and forfeiture of escrow funds for subsequent violations.
Every order value is held in system-protected escrow until 24 hours after delivery confirmation.
If you lodge a dispute within this 24-hour window, the seller’s payout is frozen immediately until our compliance officers review the physical evidence.
Emergency Resolution
Have an urgent transaction issue that needs immediate attention? Get in touch with our operations center directly.